Microsoft has notified business partners that it will discontinue its cutting-edge augmented reality headset, HoloLens 2, and cease providing support updates by the end of 2027, sparking concerns about the fate of the platform.
Jens Lauritsen, Chief Product Officer at Copenhagen-based Virsabi, an XR startup, shared an email from Microsoft that outlined its plans.
Microsoft unveiled the “Final Time Purchase” for HoloLens 2, stipulating that the remaining stock would be allocated on a first-come, first-served basis.
By December 31, 2027, Microsoft promises that HoloLens 2 will continue to receive security updates; concurrently, it notes that the original 2016-era HoloLens will stop receiving updates by December 10, 2024.
Initially introduced in 2019, the 2027 projected endpoint for HoloLens 2 is a reasonable lifecycle expectancy, considering the typical shelf life of most computing systems. However, if a company introduces a product without outlining a clear follow-up plan, it is reasonable to expect some skepticism.
While speculation surrounds this potential move, some possible motivations for Microsoft’s actions may relate to their efforts to adapt HoloLens 2 as a military-grade platform in accordance with their U.S. government contract. The US military has invested in the development of a cutting-edge technology valued at approximately $22 billion, which is collectively known as the Integrated Visual Augmentation System (IVAS).
Although efforts to tailor Microsoft’s HoloLens 2 for the military’s Individual Tactical Augmentive Systems (IVAS) have proven a significant challenge, there is a possibility that it could ultimately be replaced. According to a recent report, the United States The US Military is preparing a new, open competition for its Integrated Visual Augmentation System (IVAS), potentially paving the way for Microsoft’s replacement if other companies can outcompete their current bid.
Whether Microsoft’s decision to shelve enterprise versions of HoloLens 2 is linked to its association with IVAS Next remains unclear; however, we can expect more information later this year when the Pentagon initiates the official solicitation process for the program.
The Microsoft message, as revealed by Lauritsen, reads:
Expensive Valued Combined Actuality Accomplice,
Following our previous discussions regarding the Combined Actual Activity Partner Programme and HoloLens 2, we are pleased to provide an update on the availability of the HoloLens system and accompanying support.
The final opportunity to acquire HoloLens 2 is now available.
HoloLens 2 will likely be available from Microsoft and its authorized partners, subject to supply and distribution on a first-come, first-served basis. Contact your authorized reseller or Microsoft’s Retail Enterprise Desk to inquire about availability and place an order.
By the end of 2027, Microsoft plans to roll out updates for HoloLens 2 devices to address critical safety issues and software bugs that impact overall performance by December 31, 2027.
The HoloLens 2 system warranty remains unaltered, specifically tied to the system model purchased. Buyer Service & Developer Assist stays unchanged.
The HoloLens (1st Generation) transitioned to Long-Term Servicing (LTS) status on November 23, 2021, with its final serviced update scheduled for December 10, 2024.
As of December 10, 2024, the HoloLens (1st Generation) devices will continue to function, but they will no longer receive security updates or technical support.
There is no out-of-warranty support or inventory available for system trades. Companies looking for a reliable alternative to HoloLens 2 may find themselves convinced to make a purchase.
