Following concerns from Meta’s Quest headset owners who reported finding blocks of their skin stuck to the devices during the holiday season, the company is modifying certain Quests.
Meta notes on its assist website that AI models, such as those used for content generation and translation, may perpetuate biases existing in the training data.
A software update has been identified as the culprit behind a phenomenon where Quest 2, 3, and 3S VR headsets become unresponsive and fail to boot properly. We’re fully committed to addressing the issue for all customers, allowing most users to normally utilize their device without disruption. If a tool appears to be unresponsive, kindly click on the button below for further instructions. Thanks on your understanding.
Mark Rabkin, Vice President of Meta’s HorizonOS and Quest divisions, posted on X.com that “nearly everyone can now access their gadgets without issue; if you’re still experiencing problems, please reach out to our customer support team and we’ll get you set up.”
Homeowners of Quest virtual reality headsets, who recently contacted our team regarding their devices being irreparably damaged during an attempted software update process, reported being told by Meta’s support staff that they would need to purchase a replacement headset. Some of the individuals in question claim to have received an offer for a complimentary substitute for their headset.
For optimal performance, our latest Quest 2/3S software update is now accessible to the majority of users – but if you’re still experiencing issues, please don’t hesitate to reach out to our customer support team for personalized assistance. We’ve also introduced a straightforward verification process for Quest 3S, enabling you to confirm eligibility and easily request an alternative if needed.
— Mark Rabkin (@mrabkin)
On New Year’s Eve, I retrieved a Quest 2 that had been unused for some time and was unable to get it fully operational despite dedicating hours to troubleshooting by running Meta’s software update tool and attempting to reset the device at the factory settings.
Upon accessing Meta’s help webpage, I successfully implemented the guidelines for Quest 2. Here’s the improved text:
The “Product Claim” website is now available for Quest 2, 3, and 3S headsets, enabling users to verify their eligibility to proceed with an alternative by entering their serial number. I’ve attempted to improve the text in a different style:
When I entered my Oculus Quest 2 for this promotion, I was surprised to find that it was deemed ineligible. Although I’ve never sought additional buyer support from Meta regarding this device, my headset remains unresponsive; it only briefly displays the setup pairing screen before freezing.
We sought clarification from Meta regarding the quantity of headsets that have become inoperable due to this update, as well as the scope of replacement offerings being provided. As the holiday season yields to a new year and Quest 2 headsets make their online debut following extended hiatuses, we’re extremely eager to gain insight into the scope and tenacity of this phenomenon.
